FAQ


How long will my order take to ship?

My processing time is currently up to a week and a half, however if you need something ASAP please let me know and I’ll see what I can do! You will receive a dispatch notification once your order is posted.

Due to COVID-19, I am sending all items (First Class) untracked in order to limit my trips to the post office. So far I have not had any instances of things being lost in the mail, but please expect some delivery delays, especially for international orders. If you want to upgrade to tracked shipping, DM (@han_makes) or email me (info@hanmakes.co.uk).

Do you ship internationally?

Yes! My processing time is the same for international orders, however please allow some time for your order to get to you as international post can be quite slow!

My postage rates (for First Class shipping) are as follows:

UK: £2, Europe: £4, Rest of the World: £4.80

I have a question about my order, how can I contact you?

If you have a question about an order please DM me on instagram (@han_makes) or email me at info@hanmakes.co.uk and I will try and respond ASAP. Please note I cannot give any tracking info/updates on your parcel once I've posted it!

My order is a gift, can you include a gift note?

Yes! If you want me to include a handwritten note or wrap an item separately, just let me know in the buyer's note when you purchase!

Can I return my earrings?

All sales are final. If your order arrives damaged, please contact me and I will sort it out ASAP.

What materials do you use in your earrings?

All charms are made from high quality acrylic plastic that has been laser cut in the UK. The studs and hooks I use are made from nickel free stainless steel.

I offer sterling silver options for all earrings for an additional £2, and clip ons for almost all products for an extra £1. I can offer almost all earring styles on silver plated wire hoops free of charge, or on huggie hoops for £1 extra. These are available as add-ons here.

Can you do custom colours or make me something unique?

Almost everything on this site is available in a broad range of colours, as well as in a variety of mirror, glitter, frosted and fluorescent acrylics. I offer existing products in new colours for an additional £1-£3, depending on the type of plastic, so drop me a message if you have a particular request. I also take commissions for custom pieces at reasonable prices, so drop me a message if you want something special!