FAQ


How long will my order take to ship?

As each pair of earrings is made to order, please allow up to two weeks for dispatch. If you need something sooner, drop me a message (either on instagram or using the chat function on this site) in the chance that I may have the stock already pre-made.

Due to COVID-19, I am only taking UK orders and each order will be sent first class (untracked) to limit my trips to the post office.

I have a question about my order, how can I contact you?

You can use the chat function on this site, DM me on instagram (@han_makes) or email me at info.hanmakes@gmail.com.

I will try and respond ASAP.

Can I return my earrings?

All sales are final. If your order arrives damaged, please contact me and I will sort it out ASAP.

What materials do you use in your earrings?

All charms are made from high quality acrylic plastic that has been laser cut in the UK. Normal studs are made from nickel free stainless steel, and hooks are made from silver plated metal. I offer sterling silver options for all earrings for an additional £2, and clip ons for almost all products for an extra £1.

Can you do custom colours or make me something unique?

Almost everything on this site is available in a broad range of colours, as well as in a variety of mirror, glitter, frosted and fluorescent acrylics. I offer existing products in new colours for an additional £1-£3, depending on the type of plastic, so drop me a message if you have a particular request. I also take commissions for custom pieces at reasonable prices, so drop me a message if you want something special!