FAQ


How long will my order take to ship?

My processing time is currently up to one week, however if you need something ASAP please let me know and I’ll see what I can do! You will receive a dispatch notification once your order is posted.

Due to COVID-19, I am sending all items (First Class) untracked in order to limit my trips to the post office. So far I have not had any instances of things being lost in the mail, but please expect some delivery delays, especially for international orders. 

I have a question about my order, how can I contact you?

You can use the chat function on this site, DM me on instagram (@han_makes) or email me at info@hanmakes.co.uk

I will try and respond ASAP.

Can I return my earrings?

All sales are final. If your order arrives damaged, please contact me and I will sort it out ASAP.

What materials do you use in your earrings?

All charms are made from high quality acrylic plastic that has been laser cut in the UK. Normal studs are made from nickel free stainless steel, and hooks are made from silver plated metal. I offer sterling silver options for all earrings for an additional £2, and clip ons for almost all products for an extra £1.

Can you do custom colours or make me something unique?

Almost everything on this site is available in a broad range of colours, as well as in a variety of mirror, glitter, frosted and fluorescent acrylics. I offer existing products in new colours for an additional £1-£3, depending on the type of plastic, so drop me a message if you have a particular request. I also take commissions for custom pieces at reasonable prices, so drop me a message if you want something special!